1. About this policy
This Privacy Policy explains how My Companion Health PTY Ltd handles personal information collected through this website. Personal information is information or an opinion about an identified or reasonably identifiable individual.
This policy covers website enquiries about NDIS services, registration consulting and care management software. Delivering care, managing participant records or using a software account may require additional privacy information and agreements.
2. Information we collect
When you contact us, we collect the name, email address, message and enquiry type you provide. You may also provide a telephone number, organisation name, service topic or preferred software plan. Telephone and organisation details are optional. Without contact details and enough information about your request, we may be unable to respond usefully.
Our hosting and security services process technical information such as IP addresses, browser and device signals, request activity and error records. Please do not submit health records, NDIS participant numbers, identity documents or other sensitive information through an initial website enquiry.
3. Collection and use
We collect enquiry details directly when you submit a form or email our team. We use them to respond, discuss suitable services, arrange a conversation or software trial, and keep relevant correspondence. Limited technical data is used to investigate problems and prevent automated or excessive submissions.
Submitting an enquiry does not sign you up for marketing and does not confirm a booking, service arrangement or software trial. We may send an automatic acknowledgement and follow up about the request you made.
4. Service providers and overseas processing
Enquiries are directed to the appropriate My Companion Health team. We use Vercel for website hosting and BotID verification, Resend to send enquiry notifications and acknowledgements, and Microsoft 365/Outlook for business email. These providers process information needed to deliver their services. Authorised support personnel may need access when investigating technical issues.
Service providers may process or store information outside Australia, depending on their infrastructure and service configuration. We do not promise that all website or email data stays in Australia. Contact us for information about the arrangements relevant to your enquiry. Information may also be disclosed where required or authorised by applicable law.
5. Security and retention
We take reasonable steps to protect enquiry information and restrict its use to the purposes described here. Website protections include encrypted connections, server-side validation, bot checks and limits on repeated requests. No internet transmission or email system can be guaranteed completely secure.
Correspondence may remain in our business mailboxes and service-provider systems while needed to respond, maintain relevant records or meet applicable obligations. Retention can differ between those systems. You can ask about information we hold and request deletion; some records may need to be retained for legal or other legitimate reasons.
6. Cookies and technical information
Hosting and bot-protection tools may use cookies, browser storage or similar signals to operate the site and distinguish ordinary enquiries from automated traffic. Blocking required scripts or storage may prevent the form from working. You can still contact us directly by email.
7. Access, correction and complaints
You can ask to access personal information we hold about you, request correction of inaccurate information, or raise a privacy concern. We may need to verify your identity before providing or changing information. Access and correction requests are subject to applicable legal requirements and exceptions.
Please contact us with enough detail to understand your concern. We will consider your request and explain the next steps. If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Changes to this policy
We may update this policy when the website or our information-handling arrangements change. The current version and update date are published on this page.
Contact us about privacy
My Companion Health PTY Ltd
Email: general@mycompanionhealth.com.au
For information about privacy rights and complaints, visit the Office of the Australian Information Commissioner.