Help getting ready
You would like assistance with personal care in the morning, evening or another part of your day.
Daily personal support
Everyday care is personal. We take time to understand the routines you want to keep, the tasks you would like help with and how you prefer to communicate. Personal support is available across Greater Melbourne, Melbourne’s western suburbs, Wyndham and Geelong, with arrangements agreed around your needs.
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Support for your everyday life
Start your day in a way that feels right for you. Help with personal care and familiar routines, guided by your comfort, privacy and choices.
We agree on the activities, suitability and scope with you before support begins.
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A personal approach to your support
AN ILLUSTRATIVE EXAMPLE
You might want help with showering and dressing before a morning activity, while choosing your own clothes and preparing your own breakfast. An agreed routine can leave space for those choices and identify exactly where assistance is useful.
Support shaped around you
The right support begins with understanding your goals, the things that matter to you and how you prefer to be supported.
Care that respects your privacy
You want your preferences, personal boundaries and communication needs understood before support begins.
Keeping your independence
You want to do the parts you can yourself, with practical help for the tasks that are difficult.
Your personal preferences
Discuss privacy, cultural preferences, communication and any preferences about the person supporting you.
The right assistance
We clarify the tasks involved, any relevant care instructions and whether the support can be delivered safely.
Visits around your routine
Share your suburb and preferred visit times so we can discuss availability and how support would fit into your day.
Making support work for you
We discuss the details together, so you know what to expect before you decide.
Funding and costs
Personal support needs to relate to your disability and fit the supports and funding in your NDIS plan. We discuss the proposed tasks and relevant payment arrangements before you agree to a service.
Your service agreement will set out the agreed assistance, visit arrangements and costs. Any change to the help you need should be discussed so the arrangements remain suitable.
Before you decide, we explain your service agreement, how to request changes and how to give feedback.
We support people across Greater Melbourne, including Melbourne’s western suburbs, Wyndham, Point Cook, Werribee, Tarneit and Truganina, as well as Geelong. Tell us your suburb so we can confirm local availability.
YOUR NEXT STEP
How do I get started?
Tell us what you need
Share your goals, suburb and preferred way to contact you. You can involve someone you trust.
Agree on the details
Together, we confirm suitable support, available times, funding and costs. We explain the service agreement before you decide.
Start with a clear plan
Once you agree, we arrange the first visit and explain how to ask questions, give feedback or change your support.
You can contact us yourself, or ask a family member, carer or support coordinator to help. An enquiry does not book a service.
Frequently asked questions
Let’s talk about the support you need
We’re here to listen, answer your questions and help you understand your options.
Tell us a little about yourself and what you’re looking for. You can enquire for yourself or someone you support.
LET’S GET STARTED
How can we help?
A few details will help us understand the support you need.
Step 1 of 4
Who are you enquiring for?
Your enquiry · NDIS support