Help reaching local places
Your disability makes it difficult to travel independently to activities, appointments or community destinations.
Travel & transport support
Getting to an activity can be as important as the activity itself. We discuss the assistance you need for everyday travel, including planning a journey and using suitable transport. Support enquiries cover Greater Melbourne, Melbourne’s western suburbs, Wyndham and Geelong; routes and transport arrangements are confirmed individually.
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Support for your everyday life
More confidence from the front door to your destination. Plan and make everyday journeys with the assistance you need to get out and about.
We agree on the activities, suitability and scope with you before support begins.
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A personal approach to your support
AN ILLUSTRATIVE EXAMPLE
You might want to feel more comfortable getting to a weekly activity. Support could start with checking a suitable route and timing, then practising the journey together and identifying the parts you can manage yourself.
Support shaped around you
The right support begins with understanding your goals, the things that matter to you and how you prefer to be supported.
Preparation for a journey
You would like help to understand the route, timing and practical steps involved in getting there.
Confidence using transport
You want to discuss support for a familiar journey or practising travel skills at a comfortable pace.
Destination and timing
Tell us your starting point, destination, return needs and whether the journey is one-off or recurring.
Access and transport needs
Discuss mobility equipment, accessibility and the help needed during travel. A particular vehicle or transport mode is confirmed separately.
Agree on all travel costs
We clarify the support time and any fares, mileage, parking or other applicable charges before arrangements are made.
Making support work for you
We discuss the details together, so you know what to expect before you decide.
Funding and costs
Travel assistance, participant transport and provider travel can involve different funding and charging arrangements. We discuss the proposed journey and your plan before confirming how the support would be paid for.
Fares and other travel expenses are not automatically included in a support visit. The agreed service costs and any separate charges are explained before you decide to proceed.
Before you decide, we explain your service agreement, how to request changes and how to give feedback.
We support people across Greater Melbourne, including Melbourne’s western suburbs, Wyndham, Point Cook, Werribee, Tarneit and Truganina, as well as Geelong. Tell us your suburb so we can confirm local availability.
YOUR NEXT STEP
How do I get started?
Tell us what you need
Share your goals, suburb and preferred way to contact you. You can involve someone you trust.
Agree on the details
Together, we confirm suitable support, available times, funding and costs. We explain the service agreement before you decide.
Start with a clear plan
Once you agree, we arrange the first visit and explain how to ask questions, give feedback or change your support.
You can contact us yourself, or ask a family member, carer or support coordinator to help. An enquiry does not book a service.
Frequently asked questions
Let’s talk about the support you need
We’re here to listen, answer your questions and help you understand your options.
Tell us a little about yourself and what you’re looking for. You can enquire for yourself or someone you support.
LET’S GET STARTED
How can we help?
A few details will help us understand the support you need.
Step 1 of 4
Who are you enquiring for?
Your enquiry · NDIS support